Refund policy

Returns

You have 30 days from delivery to request a return. To be eligible, items must be unworn and unwashed, with the hygiene liner and tags still attached, in their original packaging, and with your order number or proof of purchase.

How to start a return

Email getlumeira@gmail.com with your order number and the item(s) you'd like to return. We'll reply with the return address and instructions. Items sent back without a return request can't be accepted.

Return shipping

Return shipping is paid by the customer, and original shipping charges are not refundable. We recommend using a tracked service, since we can't refund a return that doesn't reach us.

Exchanges

We don't offer direct exchanges. If you need a different size or color, return the original item and place a new order.

Sale items

Items bought on sale and gift cards can't be returned.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, email getlumeira@gmail.com right away with your order number and a photo, and we'll make it right at no cost to you.

Refunds

Once your return arrives and has been inspected, we'll email you to let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since approval, contact us at getlumeira@gmail.com.