Shipping policy

Shipping Policy

Shipping fees will be added to the price of the items and charged for delivery to one destination, even if more than one item is ordered. Following an order, 1–4 business days are required for processing, and the order will be delivered within 5-17 business days at most from the time it was placed. A "business day" means Sunday–Thursday, excluding holiday eves, holidays, and rest days. A tracking number will be sent to the customer once the shipment departs. If the product is delivered to a pickup point or locker at the customer's request, the delivery date to that point is considered the delivery date.

Products ship from a warehouse abroad and delays may occur during high-volume periods; in any event, the order will be delivered within 5-17 business days at most. It is clarified that the Company is the seller in the transaction and is legally responsible to the customer, even when the product ships from a supplier outside Israel.

The Company is not responsible for delays arising from circumstances beyond its control (strikes, communication failures, security situations, force majeure), without derogating from consumer rights under law regarding non-delivery on time. Customers should ensure the shipping address is entered fully and accurately; a shipment lost due to incorrect address details provided by the customer is the customer's responsibility, without derogating from their rights under law.

Products shipped from abroad may be subject to import duties and fees as required by law; where applicable, the shipping carrier will contact the customer. This anticipated liability is displayed clearly before the order is completed.

Last updated: 15/07/2026